Delivery Charge

Delivery is $16.50 per order, for standard delivery anywhere in Australia. In rare circumstances, oversized, unusually heavy items, or shipping to remote locations may incur an additional shipping charge. We will request approval of the additional charge before processing the order.

Delivery Timeframe

Our delivery turn around time ranges from 1 day to 3 days from the date you place the order, depending on your location. Most orders are delivered within 2 days from the order date. Orders are processed Monday to Friday.

 

Refund policy

Incorrect goods:
If we supply you with the incorrect products, we will replace the products at no additional cost.

Defective goods:
Products purchased from us are covered by the manufacturers warranty, which is provided directly by the manufacturer or the authorised distributor in Australia. We will liaise with the manufacturer to assist with the exchange or repair process. The products must be shipped back at your own cost after obtaining approval from Logiskate. After approval, an RMA number will be issued and the return address will be supplied.

Dead on Arrival (DOA):
Please notify us within 7 days from the date of delivery. If Logiskate is not notified of the DOA products within 7 days from the date of the delivery, the full purchase price shall be payable.

Change of mind / Incorrect products ordered:
If you change your mind once a product is purchased or have ordered incorrect products, Logiskate may consider the return of UNOPENED and NOT USED products, depending on the circumstances and the type of product. You must request approval from Logiskate to return the goods within 7 days of the delivery date. No refunds will be issued after 7 days from the delivery date.  The goods must be shipped back at your own cost after obtaining approval from Logiskate. After approval, an RMA number will be issued and the return address will be supplied. A minimum restocking and handling fee of 25% of the original purchase value of the products will be charged.

Returned items condition:
If goods are not returned in new condition, including all the original box contents and packaging (unmarked, undamaged and not stained), the warehouse staff may retain the right not to accept the returned products, and may result in the RMA being cancelled, and returned at your own cost.

Non Refundable Products:
Software, POS Terminals, Labels, Ribbons and Labour charges (including on-site support contracts) cannot be returned or refunded, unless it is DOA (Dead on Arrival), warranty defective, or damaged in transit.